Available Jobs
Customer Success Manager
Looking for a Customer Success Ninja based in Montreal to work side by side with the founder (me) to Design User Happiness, from on-boarding to renewal and drive exciting Growth & Opportunities in a Small and Solid SaaS Business.
If you have amazing communication skills, read humans really well & love to write clear and compelling copy, I want to meet you!
If coordinating every coordinatable thing turns you on & if you can’t stand balls being dropped, I really want to meet you!
Mapping Matter is a small but solid SaaS business with steady growth. We provide a web platform helping technical designers plan some of the very best (and largest!) video mapping experiences on the planet. We now have a solid Customer Base all over the World and are ready to expand & solidify what we've built.
This is no corporate gig (there are plenty of those around!) it’s definitely all about business growth & happiness and very much not about a dental plan ;p
You don’t need to have the perfect resume/experience for this job so long as :
You’ll be working directly with the founder (me), from a co-working space either in the Mile-End or in Old Montreal. Since Mapping Matter has an International Client base, you’ll sometimes need to have a flexible schedule. I’m a passionate innovator that loves bouncing ideas and building strategies. Within the first couple months you’ll learn a ton about Video Projection and the Live Entertainment industry.
As the customer success manager, you will be responsible for :
This is exciting! Your skills and personality will be so useful and appreciated!
I’m looking forward to getting to know you.
Francois David
Mapping matter founder
If you have amazing communication skills, read humans really well & love to write clear and compelling copy, I want to meet you!
If coordinating every coordinatable thing turns you on & if you can’t stand balls being dropped, I really want to meet you!
Mapping Matter is a small but solid SaaS business with steady growth. We provide a web platform helping technical designers plan some of the very best (and largest!) video mapping experiences on the planet. We now have a solid Customer Base all over the World and are ready to expand & solidify what we've built.
This is no corporate gig (there are plenty of those around!) it’s definitely all about business growth & happiness and very much not about a dental plan ;p
You don’t need to have the perfect resume/experience for this job so long as :
- You love people and thrive at creating a great vibe with all customers.
- Your brain is a followup machine (systematic and highly organized).
- You are resourceful, you like learning new softwares and best practices.
- You are passionate about driving business growth.
- You can create clear & engaging copy & documentation (how-to’s, case-studies...)
- You have a positive mindset and know how to own your shit, the good and the bad.
You’ll be working directly with the founder (me), from a co-working space either in the Mile-End or in Old Montreal. Since Mapping Matter has an International Client base, you’ll sometimes need to have a flexible schedule. I’m a passionate innovator that loves bouncing ideas and building strategies. Within the first couple months you’ll learn a ton about Video Projection and the Live Entertainment industry.
As the customer success manager, you will be responsible for :
- Qualifying all new inbound leads.
- Implementing efficient workflows for staying on top of everything.
- Making sure every user is successful and getting the maximum value out of the platform.
- Following usage stats, re-engaging customers and driving new business opportunities.
- Building and maintaining good relationships with customers.
- Providing top notch on-going support.
- Creating awesome documentation and learning material.
- Organizing meetups, one-on-one trainings and product demos.
- Finding and executing the best strategies to drive faster growth, adoption & happiness.
This is exciting! Your skills and personality will be so useful and appreciated!
I’m looking forward to getting to know you.
Francois David
Mapping matter founder